114.5% NRR & Zero Churn: Bridging the gap between complex AI and cybersecurity products and customer centric growth across Europe & US.

Barco

$1B Global leader in imaging technology, publicly listed

Account Manager

• ▸Led strategic partnerships with top 10 global MedTech system integrators, driving early adoption of the first AI based surgical display through pricing strategies and discussions about API and compute.
• ▸Coordinated NVIDIA GTC Conference 2025 presence, organizing C level meetings with Bay Area healthcare enterprises that resulted in the first signed SOW with a $7B global medical device company.
• ▸Defined product features, launch strategy and initiated partnership discussions with AI startups to help build the first ever smart surgical display with built in compute and LLM for surgeons.

Intigriti

Cybersecurity SaaS startup, Europe's largest ethical hacking company

Customer Success Manager

• ▸Onboarded and launched 210 bug bounty programs. Became a cybersecurity expert to advise on vulnerability management and compliance requirements (NIS2, SOC2, ISO27001) to C level technical stakeholders (CISO, CTO, CIO).
• ▸Managed 20% of company's turnover across 73 fast growing customers with zero churn and 114.5% net revenue retention.
• ▸Optimized team processes (data driven QBR presentations, forecasting) and collaborated closely with the product team to translate customer feedback into product improvements and upsell opportunities.

Robovision

Computer Vision SaaS startup, Belgium's fastest growing AI startup 2020

Key Account Manager & GTM Manager

• ▸Founded the Customer Success framework from scratch, implementing strategic account planning and Zendesk for customer management, achieving 100% retention across enterprise accounts.
• ▸Successfully retained an at risk Fortune 500 customer through strategic engagement and quarterly technical workshops, leading to renewal and expansion from 2 to 4 production sites worldwide and 355% revenue growth.
• ▸Managed the full sales cycle for Tier 1 European customers, closing deals averaging €80K while identifying growth opportunities and jointly creating targeted marketing strategies.